BestNest.com Reviews

I am very unhappy from the very start. Their logo is they ship the day we order. Wrong! One month later when I called to see why I didn't get my order, I was told FedEx had already delivered it. I was always at this address since my order, did NOT recieve any deliveries from Fed Ex, but many from Amazon. Their only solution for the matter was for me to go door to door and ask my neighbors about a wrong delivery. (Which I did but no result) I've spent over $300. For this order that never came! I am very very unhappy with BestNest for being so ignorant and not even trying. Never again!

I ordered a gardening bench. Did not even take it out of the box and realized it was too small for my area. Called the company, asked to return it and PAY MORE MONEY for a larger bench. They would not allow the return, even though the product was still in the box. Very frustrating.

Paint was chipped off one metal bird feeder, which means it will rust quickly. The other metal bird feeder had a visually prominent part that was assembled crookedly at the soldered/brazed joint. I contacted BestNest.com immediately and sent pictures of the damaged and defective products. They also required pictures of the shipping invoice, the shipping label, and the shipping box. After a few days they determined that the damage and detect was not enough to warrant a replacement. They offered to discount the items if I repaired them myself. I can't repair the soldered/brazed joint on the one. If I return the items the website says they will deduct the shipping from my refund. Unacceptable that I either have to repair items myself or lose money. Steer clear.